The item was exactly as described and got here when it was expected to. I had some extra questions after ordering, and the customer service rep was very helpful and quick to respond.

My daughter is extremely happy with it!

Although the backpack is a wee bit smaller than expected, it gets the job done. It’s able to carry her lunch bag, water bottle, chrome book & anything else she might need for the school. The quality is nice, all the seams well stitched. Very pleased!

My daughter loved this backpack. Unfortunately one of the zippers broke within the first week. When I contacted the company they were quick to send another one to replace it.